Posts Tagged ‘strategic marketing’

Why TV Ads May Not Win Elections, After All

Monday, September 24th, 2012

If you’re able to stomach the hype, dueling punditry and horserace journalism of this year’s bitter presidential campaign, you probably know by now that the Romney campaign has raised millions more than Obama’s, largely through secret private donations to Super PACs. Both campaigns are flooding TV markets in battleground states with commercials; by Election Day on November 6, the contenders will have spent an estimated $1.1 billion on TV ads.

That in itself is a sobering thought (how much of the national debt could have been retired with that money?). But according to James Suroweicki’s financial column in this week’s New Yorker magazine, all that money for all those ads may be an even bigger waste of resources when you consider how campaigns are actually won.

Step One: Target Your Message to Voters You’re Most Likely to Win Over
Citing Sasha Issenberg’s new book, The Victory Lab, Suroweicki explains how sophisticated political campaigns have adopted corporate marketing strategies of micro-targeting their messages to each segment of voters. Focusing on voters who are still undecided or who favor their candidate but need that extra push, campaigns tailor messaging according to detailed demographics, including shopping tastes, voting history and media preferences.

If that approach sounds familiar, it should. Political campaigns are only following best practices for strategic messaging—know your ideal client, understand her issues and explain how you can help solve her problems or help meet her challenges.

Of course, delivering the right message to the right audience segment isn’t enough. You have to follow through on your promises, which, in politics, is not always a guarantee.

Step Two: Persuade Your Won-over Voters in Person to Get Out and Vote
But of greatest importance during the run-up to the election is this: Even if you persuade the right market segment of voters with your expensive, targeted TV commercials and direct mail to vote for your candidate, it doesn’t mean squat unless the people you convince actually get out and vote.

And here, Suroweicki points out, political science researchers have demonstrated that good old fashioned human contact works best. Forget those robo-phone calls with recorded political VIPs urging you to go to the polls (not to mention the pure annoyance factor). Personal calls by real campaign workers and door-to-door stumping, when strategically targeted, are the most effective ways to get your won-over voters to vote.

Which brings us to a common-sense conclusion—market research is essential, targeted messaging is good strategy, but nothing beats the personal touch of one person speaking honestly to another about why your candidate or product or service is worth her time, effort and resources.

And above all, of course, your marketing efforts should promote something or someone of true substance that lives up to your message. Imagine if that were always the case in politics.

Marketing consultant Evelyn Herwitz loves to help you tell a great story about your great work. She specializes in search-optimized web content that positions you as an approachable expert in your field and helps you grow your business. Contact Evelyn for a free half-hour consult for new clients.

Some of the Best, Free Market Research I’ve Found Anywhere

Monday, December 12th, 2011

I’ll admit it. I’m a research wonk. I love finding great resources for thorough, thoughtful research on all kinds of topics, but especially social trends—current and historic.

If you want to understand your market, and you don’t have deep pockets for your own research, and—not to knock the value and immediacy of surveying your “tribe” on Facebook or Twitter, because they are a great, free source of feedback—you want more in-depth, balanced insight into the factors affecting your marketing decisions, here’s a terrific free resource to investigate:

Pew Research Center: Social & Demographic Trends
Staffed by veteran journalists and researchers, this nonpartisan “fact tank,” an independent subsidiary of the Pew Charitable Trusts, offers reports and data analysis on a wide range of social and demographic trends.

Current reports explore topics as varied as the impact of the Recession on U.S. birth rates (more women are postponing pregnancy until the economy brightens), the growing wealth gap between seniors and adults under 35 (seniors are more prosperous than their counterparts 25 years ago, while younger adults are doing worse), and how military injuries impact veterans as they try to adjust to civilian life (physical and emotional consequences of serious war wounds last a lifetime for many).

The Pew Social and Demographic Trends website also includes a comprehensive series on how the Recession has affected spending and borrowing patterns among Americans of all economic and ethnic backgrounds, a close look at the Millennial Generation (teens and twenties), and a series about social shifts over the past 50 years away from marriage toward new family forms.

Any one of those trends suggest a wealth of possibilities for developing new market niches to serve an emerging client base. The research is readable, insightful and balanced. Well worth a couple of hours of reading, whether you’re searching for specific information on a subject relevant to your existing market, or looking for inspiration for a new opportunity. Happy hunting!

 

Marketing 101: A Great Message Starts with a Great Product and Great Service

Monday, April 25th, 2011

I learned to sew when I was 13, and I’ve been sewing my own clothes, on and off, ever since. As any sewing enthusiast knows, there is nothing like discovering an excellent fabric store. With the Internet, a vast selection of fabric is just a mouse-click away. But no web gallery can compete with the delight of sifting through fabric bolts, fingering texture and drape, immersing in a rich array of colors.

So, it was with great pleasure that I recently discovered Sawyer Brook Fabric’s outlet store in Clinton, Mass., a scenic drive from my home. Sawyer Brook has a website and is primarily an online fabric retailer. But they also operate a small store—up a creaky staircase, at the end of a long, dark corridor lined with antique furniture, on the second floor of an old brick wire mill.

Kindred Spirits Behind the Counter
Not the most likely setting. But once inside, I met three women who are devoted to sewing and fabric arts, who know their inventory of mostly designer end-lots like their own wardrobes, who delight in helping you to find just the right fabric and notions for your project, and who can tell you that the exquisite button you’ve selected is made from coconut shell.

I left feeling ecstatic—excited to sew my new pants out of a beautiful oatmeal linen-cotton blend, happy to have met kindred spirits who were such a great help, pleased that I bought quality materials for a very good price, and ready to tell friends who sew that they must visit the Sawyer Brook store.

Best Marketing Practices
There is no better marketing message than word-of-mouth referrals from people you trust, who share your passion for a particular product or service. And there’s no better way to get those referrals than to thoroughly understand your market and to provide a quality product and outstanding service for the right price.

It doesn’t matter if you work in an upscale office complex or an old wire mill, in Midtown Manhattan or the middle of nowhere. In today’s wired world, what really counts is providing an excellent product and great, personal service to meet your target audience’s needs.

Of course, a good, search-optimized website and social media tools like Facebook and Twitter amplify and accelerate word-of-mouth marketing. Share what you offer and what you know to help your audience achieve their goals via honest, clear, attractive, accessible web content and a strategic media mix, and your customers will find you—even at the end of a long, dark corridor.